Our Commitment To Your Privacy
Your privacy is important to us. Cascada Expediciones and EcoCamp Patagonia’s Privacy Policy lets you know how we use your personal information: what types of personal information we collect, how we collect it, what we use it for and who we may share your personal information with. You can rest assured that we work very hard to keep your information safe and secure.
Privacy Policy
This policy outlines how personal data collected from you is processed and stored. Please take your time to read our Privacy Policy carefully so that you fully understand how your information is used. Cascada Expediciones and EcoCamp Patagonia is committed to protecting and respecting your privacy.
When we refer to ‘Personal data’, we mean information that relates to you which allows us to identify you, either directly or in combination with other information that we may hold. Your personal data may include details such as your name, contact details, information relating to your booking with us or information on how you use our website or interact with us.
We will endeavor to keep your information as up to date as possible, ensuring that it is current, accurate and complete.
When do we collect personal data about you?
We may collect personal information about you whenever you use our services, when you travel with us, when using our website, when contacting us directly by phone, email, through social media or when visiting our offices.
What information do we collect?
When completing an online form such as our enquiry form or brochure request form or when contacting us directly to enquire about one of our tours, we record basic personal information such as your name, address, email address and a contact number.
When booking a holiday we will collect additional information including your previous experience, passport details, travel insurance, emergency contact details, information relating to dietary requirements and any medical conditions that we may need to be aware of.
When you sign up to receive email marketing communications from us we require your name and email address. You can manage your preferences to ensure that you only receive marketing emails related to content that you are interested in. Once signed up, you will be able to manage your own marketing preferences and are free to unsubscribe from our marketing emails at any time.
We ONLY collect personal details as a result of your direct interest in Cascada Expediciones. We DO NOT buy any third party lists from other suppliers or share your data with any third parties without your specific permission to do so.
What do we use your personal information for?
We use the information that we hold about you in the following ways:
- To provide you with the information, products or services that you have requested.
- To manage your travel booking and provide you with the relevant services associated with your booking.
- To communicate with you and manage our relationship with you.
- To personalize and improve your customer experience.
- To provide you with interesting content, news, updates, promotions and offers where we have your permission to do so.
If you are unable to provide us with your personal information, then we will not be able to provide you with the services requested, including accepting your booking.
Marketing emails
You can subscribe to marketing emails via the 'Subscribe to our newsletter” button on our website or by opting in via one of our website forms. Your personal information is retained and used to provide you with relevant marketing communications, including newsletters, email shots and special promotions. These communications may be tailored to you based on your preferences and the information that we hold. We are careful not to send you marketing communications too frequently to ensure that they do not become an annoyance.
Updating your marketing preferences
Each marketing communication that we send you has the option to ‘unsubscribe’ which will allow you to remove yourself from our mailing list. Alternatively you can contact us directly and we will remove your details.
Images of you on our tours
From time-to-time, our clients, staff or suppliers may take photographs and/or videos of the holiday in progress which may include images of our clients. These images and/or videos may be used in future marketing materials and stored physically and digitally. If you do not wish you or your family to be photographed or filmed or for any photographs and films which may contain images of you or your family to be used in this manner, please advise us by letting the photographer know at the beginning of your trip and send an email to marketing@cascada.travel.
On the rare occasion that you or any of your family members are included in any images displayed on our website against your will, please contact us at marketing@cascada.travel and we will remove the images immediately.
Links on our website
Our site may contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy notices and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Who do we share your personal data with?
In order to perform the contract that we have with you, we need to share personal information with our ground agents and other relevant suppliers such as distributors, airlines, hotels and transfer companies within Chile, Argentina or Bolivia. The information may also be provided to public authorities such as customs/immigration if required by them, or as required by law.
We will not pass any information onto any person who is not responsible for facilitating the performance of the contract.
How long will we your personal information for?
We do not hold your information for longer than is necessary to facilitate our relationship with you as our client. For example, when you book a holiday with us we will keep the information related to your booking in order to fulfil your travel arrangements. After that, we will keep the information for a period which enables us to handle or respond to any complaints, queries or concerns relating to the booking. The information may also be retained so that we can continue to improve your experience with us and to enable us to set your loyalty membership status.
We will actively review the information we hold and delete it securely, or in some cases put it beyond use, when there is no longer a legal, business or customer need for your information to be retained.
If at any time you wish your personal information to be deleted from our database, please contact us at marketing@cascada.travel
How secure is your data?
We have taken all necessary steps to put in place the appropriate security measures to protect your information. When you book your holiday online, we use the latest secure server software (SSL) which encrypts your booking information and payment details on submission. For My account holders, where you have set your own password to enable you to access your account, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. All online financial transactions between you and Cascada Expediciones are conducted through a secure financial portal. Cascada Expediciones does not record or store any payment details directly.
Requesting a copy of your personal information
You are entitled to a copy of any information held on you by Cascada Expediciones. If you would like to see this, please contact us at marketing@cascada.travel. We will provide a copy of your information within 30 days of a request.
Changes to our privacy policy
We review our privacy policy regularly and any revisions will be posted directly to the policy on our website.
This privacy policy was last updated: June 6th, 2019.
Cookie Policy
When visiting our website, we send small archives called “cookies” to your computer, which allow us to remember you each time you enter our website. Cookies belong to the browser you are using to enter a webpage, which means different information is collected on different devices used to visit our site: desktop, tablet or cellphone. The cookies identify the device that is connecting to the website, not the person. Cookies permit us to track certain information about you and your behavior on our site. We use the information to do internal research about our users: demographics, interests and behavior to understand and serve better. We also use different types of cookies on our site. The list that follows describes the cookies we use and what we use them for. If you do not fully understand the idea behind the concept of cookies or how to handle them, we suggest using the following page as a guide www.aboutcookies.org.
Reject Cookies
If you change your mind after accepting cookies, you can configure your internet browser to accept or reject, all or some, through the browser settings. Note that if you choose to reject cookies from our website, you will not be able to navigate our website smoothly. Types of cookies we use are:
Session Cookies
We use a session cookie to automatically connect you with our website and online forms, which we consider necessary for website optimization. Disabling this cookie means that many site features will not work properly.
Persistent Cookies for Website Analysis and Operation
We use these cookies to understand how the site is being used and how to improve the user experience, in addition to tracking marketing activities. In all cases the user’s information is anonymous.
Cookies Enabled on Our Adroll Site
These register a unique ID that identifies a recurring user. This ID is used with targeted advertising.
Cookies in Google Analytics - Google Ads - Google Tag Manager Cookies Hubspot
The Hubspot code tracker sets a number of tracking cookies when a visitor enters the page. These cookies have two types of general categories. Essential or necessary cookies are cookies that include a consent banner within the GDPR (General Data Protection Regulation) Facebook Button Cookies on social media. On many of our pages, you will find “social media buttons” that permit you to share or add pages on the site. To implement these buttons and connect them with relevant social networks and external sites, it is necessary to download programs on external domains. It is important to keep in mind that these sites collect information about the user according to his/her activity online, so they could use this information without the user’s prior consent. In some cases, these sites record the moment you visit our website and the specific page you’re positioned on, including when you do not click on the button but are registered, such as on Google or Facebook. We suggest you review the policies of each site to know exactly how your information is being used and find out how to disable or delete it.
External Web Services
We use various external web services, mainly to display our website’s content. As with the social media buttons, we can not prevent these sites or external domains from collecting information about the use of your content. If you are not registered with the external services of these sites, then they will not know who it is and therefore they may collect anonymous usage information, for instance the number of visits, games, downloads, etc.
